WorldTicket by GO7 Now in BSP Uruguay!
- W2 News
September 16, 2025
Rail&Fly ticket support
Your Rail&Fly orders, looked after.
Check in passengers, find travel facts and get the right help fast. Everything for your existing Rail&Fly bookings lives on this page.
Online Check-in
Check in before travel. Passengers check in online to receive their train ticket.
Need a change, refund or help? Contact Deutsche Bahn directly. They handle Support for Rail&Fly tickets.
EXISTING TICKETS: WHAT TO DO
Your passengers' tickets, step by step
1. Check in before travel. Passengers check in online to receive their train ticket.
2. Need a change, refund or help? Contact Deutsche Bahn directly. They handle Support for Rail&Fly tickets.
Have these ready when you get in touch:
ticket number, booking reference (PNR), passenger name, travel date.
BEFORE YOUR PASSENGER TRAVELS
The quick facts passengers ask about most. Share them with the itinerary.
- Any train on the day. Tickets are valid on any train on the chosen day and route, even if a specific train was selected at check-in.
- Any DB station in Germany. Valid from any Deutsche Bahn station in Germany and selected nearby airports.
- ICE, IC and EC included. Also private railways and airport transfer partners where no station is available.
- Check in first.Online check-in issues the train ticket. Remind passengers to do it ahead of their journey.
Your future Rail&Fly journeys on the GDS
Saudi Arabia Railways' Haramain High-Speed Railway is coming soon to WorldTicket, with more rail providers on the way.
Select and book any airline partner available in your preferred GDS under the code W1 or W2.
Add your traveler information.
Price the booking with the validating carrier code W2.
Select your preferred form of payment, including W2 UATP e-payment.
Issue the ticket using W2‑365 stock.
Your passengers’
journey, supported truly
door
to
door
AGENT SUPPORT & RESOURCES
Need a little direction?
News for Agencies
View all Articles
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