… which will support you 24/7
Copenhagen, April 2019.
We are very proud to have a support team placed in multiple locations and time zones which is needed in order to service all of our more than 55 airline PSS customers spread across the globe.
“Our promise and our most important purpose are to keep our customers happy. When everything runs smoothly it is, of course, easy to keep that promise. It is when things are more challenging than the “I am WorldTicket” culture becomes even more important and where we can still guarantee our maximum support with our specialized teams”, says Henrik Darre, VP of Customer Services.
Benefits for our customers are, among others, that we are a global organization and thus can serve a globally spread customer base with many different time zones at any time supported by our modern service tools. For instance, our helpdesk system gives our customers the chance to file requests, to chat live with the support team or to quickly find release notes, training materials, etc.
Furthermore, our dedicated 24/7 team will support our customers with critical issues independent of office hours, location and time zones. We are always happy to help and solve your problems.